1. Introduction
Pools Covered LLC, doing business as Alpine Pool Covers ("Company," "we," "us," or "our"), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information — including information collected through our SMS text messaging program — when you visit our websites or use our services. If you disagree with its terms, please discontinue use of our services.
2. What Information We Collect
2.1 Information You Provide Directly
We may collect: full name; mobile phone number; email address; service address and property details; pool cover model and service history; appointment scheduling information; communications with our team; and feedback, reviews, and survey responses.
2.2 Information Collected Automatically
When you visit our websites we may automatically collect: IP address and approximate location; browser type and device information; pages visited and time spent; referring URLs; and data via cookies and similar tracking technologies.
2.3 Payment Information
We do not directly collect, store, or process payment card information. All payment transactions are handled by third-party payment processors governed by their own privacy policies.
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent
- You will only receive messages if you have explicitly opted in
- We maintain timestamped records of all opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions
- You can cancel SMS notifications at any time by replying "STOP"
- You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
- All opt-out requests are processed immediately
Message Frequency & Content
- Message frequency varies based on your interactions with our business
- Messages will be directly related to the services you have requested
- We do not send promotional content without specific consent
Help & Support
- Reply "HELP" for assistance or contact us at contact@poolscovered.com
- Customer support is available during regular business hours
Carrier Information
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
4. How We Use Your Information
We use the information we collect to: schedule, perform, and follow up on pool cover services; send appointment reminders, service updates, and maintenance alerts via SMS and/or email; send promotional offers and seasonal reminders (with your consent); respond to inquiries and provide customer support; improve our services and website; and comply with legal obligations.
5. SMS Opt-In Data — No Sharing Policy
6. Sharing of Your Information
We do not sell, trade, or rent your personal information. We may share it only with: trusted service providers (such as our CRM and messaging platform) who are contractually prohibited from using your data for their own purposes; law enforcement or government authorities when required by law; or successors in the event of a business transfer, subject to equivalent privacy protections.
7. Cookies & Tracking Technologies
Our website uses the following types of cookies:
- Essential Cookies — Required for site functionality; cannot be disabled.
- Analytics Cookies — Help us understand how visitors use our site (e.g., Google Analytics). May be disabled via your browser settings.
- Marketing Cookies — Track advertising effectiveness. May be disabled via your browser settings.
Disabling analytics or marketing cookies will not affect your ability to use our services.
8. Data Security
We implement industry-standard SSL/TLS encryption for all data transmitted through our website and forms, restrict access to personal data to authorized staff only, and store customer records within a secure CRM platform. No method of Internet transmission is 100% secure; we disclaim liability for unauthorized access beyond our reasonable control. If you believe your information has been compromised, contact us immediately.
9. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. Contact us if you believe we have inadvertently collected such information and we will promptly delete it.
11. Your Rights
You have the right to: access a copy of your personal information; correct inaccurate or incomplete data; request deletion of your data (subject to legal retention requirements); opt out of SMS at any time by texting STOP; and opt out of email marketing via the unsubscribe link in any marketing email. To exercise any of these rights, contact us at contact@poolscovered.com or write to us at 144 Allegheny Way, Alpine, UT 84004. We will respond within 30 days.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Material changes will be reflected by an updated effective date at the top of this page. Continued use of our services after changes constitutes acceptance of the revised policy.
13. Contact Us
Alpine Pool Covers — Pools Covered LLC
144 Allegheny Way, Alpine, UT 84004
Phone: (801) 362-8829 · Email: contact@poolscovered.com
Website: poolscovered.com